Standards of Performance & Measurable Quality of Services
We look at success is a partnership between you the customer and our service team. At Service Max we not only listen to customer feedback; we rely on it to deliver the superior service we promise. Together with you, we develop standards of performance by which the quality of our services can be measured.
Our Quality Control Management System is based on:
Carefully documented processes in our comprehensive Quality Control system ensures that what we do, we do it right the first time, every time. Because we consistently do things the same way every time, we can objectively measure our performance based on your service requirements.
Inspections are conducted on a daily basis by local supervisors and project managers. Our ability to assess, document, and communicate the quality of service you receive is invaluable to your bottom line, and likewise, is a large part of our success.
Frequent communication is also a key element of our Quality Control Management System. And we make it easy to communicate with us. Using a varity of communication methods (log books, email, internet and cell phones provided by Service Max) an account supervisoris always immediately available to handle your service requests.